Help & FAQ

Your tracking number is printed on your receipt and on the label attached to your parcel. If someone sent you a shipment, ask the sender for it.

Check that the number is entered exactly as printed, without spaces. A new shipment appears as soon as it is registered; if it still does not show, please contact us.

Tracking is updated every time your shipment is scanned or changes status — at pickup, at our facilities, in transit and on delivery.

Visit any of our branches, or open an account to book shipments and request pickups online.

The price depends on the weight, size, destination and service. Signed-in customers get an instant quote online; our branches can price it for you too.

Dangerous goods (flammable, explosive or toxic items), weapons, illegal substances, cash and perishable items are generally not accepted. International destinations may restrict more. Ask us before you send if you are unsure.

Our courier records the attempt and we arrange another delivery. You can also contact us to agree a better time or address.

Some shipments are released only with a one-time code sent to the recipient. It confirms the parcel is handed to the right person.

Contact us as early as possible with your tracking number. Changes are usually possible before the shipment is out for delivery.

Yes. We ship abroad by air, land and sea through our partner carriers, depending on the destination.

Duties and taxes depend on the destination country and the contents. They are usually paid by the recipient unless agreed otherwise when booking.

With an account you can book shipments online, request pickups, see all your shipments in one place and download your invoices and statements.

You can pay at the branch when you send, the recipient can pay on delivery, and business customers can be invoiced on agreed terms.